COVID-19 Update – Information for our customers

Our shop doors will be closed but WE REMAIN OPEN for Phone and online orders

Although our shop doors are closed, our online and telephone sales services will continue to run. Government guidelines announced 04/01/2021 permit our delivery, installation, and click and collect services to continue. We operate to Government guidelines with social distancing in a Covid safe environment.

If you already have a large appliance delivery or installation booked with us on or after 04/01/2021, unless further changes are announced, your delivery/installation WILL GO AHEAD as planned. Our installation and delivery teams continue to wear PPE and will inform you of any precautions you must take during their visit. (such as social distancing, wearing your own mask, or leaving the room while they work)

If you would prefer to postpone your installation due to your own safety concerns please let us know on 01603 621772.
If we need to make any changes to your installation we will contact you directly.

Please bear with us during these challenging times.

Installations

We’re offering installation services in Norfolk and Suffolk, on the following products:

  • Basic TV Installations
  • Gas and Electric cookers
    Freestanding and Integrated:
  • Gas and Electric ovens and hobs
  • Washing machines and washer dryers
  • Dishwashers
  • Tumble dryers
  • Fridge freezers

Other installation services may be available on request.

It’s important we continue to follow these safety precautions to make sure that we can install safely:

  • Please keep at least 2m away from our installation engineers at all times
  • If you can, stay in another room away from where our engineers are working – they’ll still get you to check everything is working OK before they leave
  • Open windows in the room where we’ll be working and where possible have doors open so we don’t need to touch door handles
  • Our engineers continue to follow the latest government advice on self-isolation or quarantine – this means that some install services may be changed last minute – please bear with us, we will get to you as quick as we can
  • All installations are completed at the discretion of our install teams. If we’re unable to complete your install for any reason, we’ll discuss alternative arrangements with you.

Deliveries

Small Appliance Delivery
Our deliveries for small items are dispatched via APC they are currently operating a ‘No Contact Delivery’ procedure. Consignees will not be required to personally sign the ePOD device or hard copy document but will be required to provide their name verbally to the delivery driver whereby the driver will include this on the delivery record. If a customer refuses to provide their name, the consignment will not be left with them but fall under the ‘refused goods’ process.

Delayed delivery: Due to current high volumes, orders are taking up to 3 days for us to process, before we dispatch with APC. APC are prioritising medical deliveries throughout their network, so you may experience a 2-day delivery from dispatch.

Large Appliance Delivery
Our own fleet of delivery drivers will now deliver in your home to a room of your choice, but if you’d prefer a delivery to your front door only, we can do that too. We’ll give you a call prior to delivery to arrange.

To help keep both you and ourselves safe, please maintain the recommended social-distancing gap of 2m from our delivery teams at all times and where possible have doors open so we don’t need to touch door handles. All our teams will be taking appropriate precautions and using PPE. We will take photo proof of delivery instead of our usual signature.

Service & Repair calls

Each request will be reviewed on an individual basis.

If you have any concerns please contact us on 01603 712202 or check this page for the latest updates.

We are constantly reviewing the unfolding situation, so please continue to review this page or follow us on Twitter or Facebook where we will also be sharing our updates on the situation as it unfolds.