Warranties & Guarantees

Unless stated all our products come with a minimum 12-month guarantee, however, the length of your warranty depends on the brand and product purchased, it is the customer’s responsibility to register the guarantee/warranty with the manufacturer immediately after the product is purchased. We recommend you also retain your receipt, as some manufacturers also require a proof of purchase to validate the warranty/guarantee.

Promotional Warranties

In some cases, warranties are extended during special promotions, full details of these promotions can be found on manufacturer websites or speak to one of our sales advisors in store. These extended promotional warranties must be redeemed/registered by the customer immediately after purchase. Promotional warranties need to be redeemed/registered within a restricted timeframe, it is the customer’s responsibility to register their product within this timeframe. Full details of promotional warranty terms and conditions can be found on manufacturer websites.

Current Promotional Warranties

Samsung TV 5 Year WarrantyView Products – Register here – https://my-samsung.com/uk/mysamsung/offers/#/FQ2DRAPZV32W2/

SMEG 5 Year Warranty – Register here – https://help.smeguk.com/app/warranties/register

For full details of promotional warranties, and to register your warranty please visit the manufacturer website:

If your product should develop a fault during or outside the warranty period, then we will either arrange a repair via our own expert service engineers or we’ll liaise with the manufacturer for you, depending on the product purchased.

Free 5 Year Warranty on TV’s

Most of our Panasonic  Sony  and Samsung TV’s come with a free 5 year guarantee which is backed by the manufacturers themselves. Please see individual product specifications for full details of the length of guarantee.

Extended Warranties

For all our products we can can arrange for a free quote to extend the warranty beyond the initial manufacturers guarantee period. Just ask in store or call us on 01603 621772 for details


If your goods arrive damaged or they are missing a component, just let us know within 7 days and we’ll arrange for a replacement. Your statutory rights will be unaffected.

If your product develops a fault and you inform us within 14 days, we’ll arrange a repair or exchange depending on the circumstances. This does NOT apply if the fault is a result of accident, neglect or misuse.